Privacy Policy

1. Information We Collect

We collect information in the following ways to provide and improve our Services:

• Information You Provide Directly: When you subscribe to our Services, book an intro call, or communicate with us, we collect your name, business name, email address, billing address, and phone number.
• Project & Brand Materials: We collect design briefs, brand guidelines, logos, copy, images, feedback, and any other assets you upload to our project management boards or share with us to fulfill your design requests.
• Payment Information: All payments are processed securely through our third-party payment processor, Stripe. Wild West Graphics does not directly collect, view, or store your full credit card number or banking credentials.
• Automatically Collected Data: When you visit our Website, we automatically collect standard technical information such as your IP address, browser type, device type, pages visited, and time spent on the Website via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect solely to operate our business and deliver your projects, including to:

• Set up and manage your client workspace and subscription account.
• Fulfill, deliver, and revise your design requests.
• Process subscription payments, refunds, and billing inquiries.
• Communicate with you regarding project updates, onboarding, or customer support via email and phone.
• Monitor Website performance, analyze traffic trends, and prevent fraudulent activity.

3. Third-Party Service Providers (Sub-processors)

To run a streamlined design agency, we rely on trusted third-party software providers to host our Website, manage workflows, and process payments. We only share the minimum data necessary for these tools to function:

• Payments & Billing: Stripe
• Project Management & Communication: Trello, Email, and Phone
• Design & File Delivery: Figma and Google Drive
• Scheduling & Inquiries: Direct Email (hello@wildwestgraphics.co) and Phone
• Website Hosting & Analytics: Secure Cloud Hosting and Google Analytics
• Referral Tracking: Third-party affiliate platforms (such as Rewardful or similar providers, if and when active)

We do not sell, rent, or trade your personal information or business assets to third parties or data brokers under any circumstances.

4. Confidentiality of Client Projects

While design files and assets you upload are stored on cloud platforms (such as Trello, Figma, and Google Drive) to facilitate delivery, we treat your workspace and unpublished business materials as confidential. Please note that as outlined in Section 19 of our Terms of Use, we reserve the right to showcase completed design work in our portfolio unless a Non-Disclosure Agreement (NDA) or written opt-out is in place.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Website and hold certain information (such as remembering your preferences or measuring website performance). These include:

• Essential Cookies: Necessary for the technical operation and security of the Website.
• Analytics & Performance Cookies: Tools such as Google Analytics to understand visitor interactions and enhance user experience.
• Marketing & Retargeting Pixels: Future or active tracking tags, including the Meta (Facebook) Pixel and LinkedIn Insight Tag, used to measure the effectiveness of our design offerings and deliver relevant advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Website or services may function with reduced capabilities.

6. Data Retention & Security

We retain your personal information and project files for as long as your subscription is active or as needed to provide you with our Services, comply with legal and tax obligations, and resolve disputes. Even if you pause or cancel your subscription, we may retain your workspace boards so you can seamlessly resume service later, unless you explicitly request that we delete your data. We implement commercially reasonable security measures (including SSL encryption and two-factor authentication on our internal tools) to protect your data, though no method of transmission over the Internet is 100% secure.

7. Your Privacy Rights (CCPA, GDPR & State Privacy Laws)

Depending on your location (including residents of the European Economic Area, the UK, California, Colorado, and other U.S. states with applicable privacy laws), you have the right to:

• Request access to the personal data we hold about you.
• Request that we correct inaccurate data or permanently delete your personal data and project files.
• Opt out of any marketing communications at any time.

To exercise any of these rights, simply email us at hello@wildwestgraphics.co and we will process your request within 30 days.

8. International Data Transfers

Our Website and operations are based in the United States. If you access the Website or use our Services from the European Union, Asia, or any other region with laws governing data collection and use that differ from U.S. law, please note that you are transferring your personal data to the United States and expressly consent to that transfer and processing.

9. Children’s Privacy

Our Services are strictly B2B and intended for individuals aged 18 and older. We do not knowingly collect personally identifiable information from anyone under the age of 13. If we become aware that we have collected personal data from a child under age 13 without parental consent, we will take immediate steps to delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Wild West Graphics Company LLC
Based in Denver, Colorado
Email: hello@wildwestgraphics.co